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:: posted by: customers_suck [singingmoon]
| It's not a huge suck by any means, but when the store I work in closes just one day a year, I don't think customers have much room to complain because we are not open on Christmas Day.
Also, cursing at employees when they inform you that the store is closing at 6 PM and that they can not come into the store is unacceptable.
And, to the individual who asked if he could go in the store via the other entrance.... No, both entrances were locked at six sharp, except for one so that employees could leave. Oh, and lest I forget, I remember staring blankly at the woman who protested loudly that a store that is open 24/7 should not close for any reason at all. Not even taking into account the fact that employees have lives and families, and might even want to celebrate the holidays with said family.
All of that being said, I hope that everyone here has a wonderful holiday. 8 comments | post comment
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:: posted by: customers_suck [stangerine88]
:: subject: Holiday Sucks From Behind the Deli Counter | 1. I made over twenty sandwich trays in seven hours, lady. No, I can't just 'pull something together for you since it's Christmas Eve.' Oh, why is she getting a bunch of party platters and you're not? MAYBE BECAUSE SHE ORDERED THEM THREE WEEKS AGO.
2. To the lady who ordered a tray for Wednesday and CANCELLED it, no we can't make you another one today. You cancelled- that means we marked down the price of your already made tray and sold it yesterday. Stop calling back, talking to each of my co-workers, trying to con someone in making you a last minute tray.
3. Dude, when I say 24 hour notice that doesn't mean I'm making you a tray. It means it sucks to be you. The correct response when I say "Sorry but you need to pre-order your tray 24 hours in advance" is NOT "So what time can you have it for?"
4. My co-worker does not talk too much just because you had to wait in line. She's GREETING her customers- the four who showed up before you. It is not her fault they're ordering a lot of cold cuts. Telling me that she's too much of a chatty bitch only makes me smile and point out that she has excellent customer service and that Head Office loves her.
5. My OTHER co-worker is not being rude if he asks who's next and you don't speak up. See the line-up behind you and the people on the side waiting to get their trays? We're BUSY. You can't expect him to remember the exact order everyone lined up in.
6. Just because I am in the line for the self-check out while dressed in my uniform doesn't mean you can push your OVERFLOWING shopping cart in front of me and cut in line. Dont give me a dirty look when I point out that I am next either- you look like a douche. 13 comments | post comment
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:: posted by: customers_suck [kisarax]
:: subject: :| | Dear lady.
Yes, we are out of a popular item just to specifically inconvenience you. Yes, we just purposely sold out of them since Black Friday...just to inconvenience you.
No, we can't make one just pop in under your tree.
Did you figure trying to buy a POPULAR ITEM ON CHRISTMAS EVE AN HOUR AND A HALF BEFORE CLOSING IS A BIT RIDICULOUS?
Please be trying earlier! Like say, SEPTEMBER.
Everyone else ordered theirs before you, they will get them before you.
Yup, you do have to wait in that black friday line sometime just so you get the item you want.
Throwing a fit will not get you the item. We offered you a special order at the sale price.
Our advertisement states that all stores have a limited quantity.
It's not false advertising. 16 comments | post comment
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:: posted by: customers_suck [sammydebutante]
| Every holiday, customers say "Oh, gee, it sucks that you have to work on (holiday)!"
Yeah, jackass, it's so people like you can spend their holiday shopping for effing tee shirts and other unnecessary crap.
One more day of Christmas music! Is anyone else as excited as I am? 74 comments | post comment
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:: posted by: customers_suck [hartssong]
:: subject: Mild suck :: mood: annoyed
| So at my center we have fax services, they're self serve so you come in and can fax. Very simple yes? I do understand questions like "Face up or down?" "Do I dial a 9 first?" They're pretty standard questions since places and machines ARE different. I'm HAPPY to help! But at LEAST once a week I get this.
Customer: Uhhh...do I dial the area code? Me: Is it long distance? Customer: I dunno.... Me: Well where are you sending it? Customer: Arizona/Florida/California (Note..all states far away and not connected to us.) Me: *blink blink* Yup that's long distance just dial it like you would from a home phone!
*putter putter..work work...hum hum and ten minutes later*
Customer: It won't go through!!! Me: Let me see the paper that's printing out, it might be a busy signal.. *Look at the print out that says why the fax won't go through IE "Poor line connection" "Busy signal" "No answer" and see they dialed 314-222-2222*
Me: Oh you have to dial a one before the area code, that's all *smile smile* Customer: (At least 70 percent of the time) What?! Why didn't you say so I'm in a hurry! Me: Well you dial it like a home phone is all. Customer: (Often nastily) I don't HAVE a home phone, just a cell!
Are you saying that in your 25-50 years of life you have never made a long distance call using a home phone? You actually have NO idea how to make a long distance call and if you were stuck in the middle of no where and needed to make that call you'd just blank and sob? Seriously?! What the FUCK?! It is a BASIC principle. But this happens at LEAST once a week. Am I just being insane here and expecting human being to know too much?
EDIT: No we can't put up signs we make on the machines, only corporate approved signage. And the few times Ive pointed out to dial one, people have snapped at me for talking down to them or treating them like their stupid. Pretty much I can get yelled at for one or the other. 34 comments | post comment
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:: posted by: customers_suck [xpapergirl]
:: subject: I dont want to hear that! | Witnessed today...
I went to a lovely nail salon today to have my acrylics filled and recolored. (pretty red with silver snowflakes yay!) Chatting with my tech...a lady walks in. Asked what she can be helped with....she replies she wants a pedicure. But then...wait...she changes her mind and tells that she only wants a polish change.
Asks if they have OPI Red. I look at the polish rack, and there is ALOT of OPI Red. I mean...literally...4 racks full. She makes her selection, goes back to the pedi station...then proceeds to tell the whole salon she doesnt want a full pedi...just a polish change because she has open sores on her feet.
Then gets into a very LOUD detailed discussion about how it was caused, what shes being treated with, and how horrible it is to sleep. Later she did say they were cracks due to eczema, and very painful..so maybe her first admission of open sore was a bit over the top. Bless the guy for changing her polish and not causing a scene...but just ew. He did scrub the chair, dispose of/disinfect things her feet had touched..standard protocol I would assume....but again...EW.
Is it just me...or if you have...open sores/eczema on your feet...you change your polish at HOME and wait till it clears UP before you head to a nail salon for a pedicure? 59 comments | post comment
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:: posted by: customers_suck [doctordiehard]
:: subject: No, I thank YOU for the help | The quick version: older man calls me with very basic computer questions involving antivirus software. I answer his questions in a smooth, uneventful conversation. He seemed to understand all that I said and also seemed glad to have the help. At the end of the conversation, he says to me, "Okay, if you need any more help, let me know." As if I had called him for assistance! At the time, I was annoyed, but now as I share this, I'm lol'ing. 29 comments | post comment
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:: posted by: customers_suck [jadedanddark]
:: subject: Yeah. I'm judging you. :: mood: confused
| It's unusual to find a suck/wtf that has nothing to do with you nor anyone around you, but they can happen. So today I'm sprinting about because it's *that* time of year when the sight of this young man brought me to a skidding halt. I could not ignore him, though he stood quite still and silently, due to his amazingly bright red pants. Once having brought my eyes to these neon-colored trousers, a few other details appeared. 1. The pants were an uncomfortable-looking level of tight on him, such as to appear to have been spray-painted on. 2. He was sporting a hard-on, easily visible because of aforementioned bottomwear. 3. He was also holding a treasury of Disney Princess Stories.
I wondered if I should maybe get him to leave the store, but seeing as he was not in the kid's department nor was he causing any trouble, there was no need. He went his way, I went mine, the end.
Just...Disney Princesses? Really? 19 comments | post comment
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:: posted by: customers_suck [kirrst]
:: subject: rock star WTF | This wtf occurred several years ago, but the story a couple of posts down about the John Lennon guy reminded me of it, so I figured I'd share it with you guys. I used to work as a receptionist at a desk at my university. My office closed at 10 back then, but everyone else on the floor went home at 5 or 6. For the last few hours of my shift, I usually didn't see anyone, and it was always really quiet (and kind of creepy). One night, I suddenly heard music blasting from down the hall. At first I thought it was a radio or something, but I quickly realized that it was someone actually playing/singing "Free Fallin'" by Tom Petty - really badly. I probably wouldn't have gone to investigate except that I really had to go to the bathroom, so I sucked it up. There was a guy sitting outside the restrooms with a guitar and one of those huge duffel bags, kind of like soldiers have in the army. I was wearing a uniform and nametag, and the guy got really excited and asked if I worked there. When I said yes, this conversation followed: ( um...what? ) 10 comments | post comment
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:: posted by: fanart [bashfuldanni]
| [1-14] Robert Downey Jr + 4 Animations[15-23] Leighton Meester [24-32] Orphan[33-37] Nicole Kidman [38-53] Sarah Michelle Gellar + 2 Animations [54-71] Megan Fox + 4 Animations[72-73] October Road [73-77] 4 Jake Gyllenhaal Animations   here @ stormaroundme Post will remain open for 3 days but then you'll have to join. 1 comment | post comment
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:: posted by: customers_suck [daddysambiguity]
:: subject: dear holiday shoppers :: mood: weird
| I've never posted here before, but read all the time. I recently finished grad school and, after months of useless job searching, landed a part-time seasonal job at a huge national retail chain (think Walmart, but not). The last few days have been particularly stressful as the holidays make shoppers crazy. For instance, a couple days ago I took a call from a woman who began crying with relief when I found the last Swan Palace then shed tears of terror when I jokingly tried to calm her fears by saying, "yes, ma'am, the item should be fine behind the guest service desk. No, no one will take it if I put your name on it. Not unless some thief comes by in the night! Haha! No...no, ma'am...ma'am, I was kidding. We aren't expecting any break-ins. I'm sorry. No, we have great security. I'm sorry. Please don't cry." None of the situations below are absolutely terrible, but bad (or frequent) enough for me to find them at least moderately obnoxious, appalling, or perplexing. Notes to uninformed, lazy, indecisive, racist, and hot holiday shoppers:( Uninformed )( Lazy )( Indecisive )( Racist )( Hottie ) 22 comments | post comment
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:: posted by: customers_suck [sassy_wench]
:: subject: The Dippin' Dots Lady | I'm diggin' the good idea/bad idea format.
Good idea: Put a tip in the tip jar.
Bad idea: Steal the tip jar. Leave me chewed gum, candy wrappers, or your phone number in it.
Good idea: Quietly waiting your turn in line to approach the Dippin' Dots Cashier.
Bad idea: As I am scooping ice cream and making change for a customer, yell "Hey! Hey you! HEY! I want a chocolate ice cream! HELLOOO!"
Good idea: When the mall announces they are closing in 15, 10, then 5 minutes, go get your Dippin' Dots NOW.
Bad idea: The clock has been stuck at 8:59 for about 50 seconds. I have turned my lights off. As it switches to 9:00, RUN up to me in a large group of mom and teens (that has been hanging out horseplaying and chatting next to my stand for 20 minutes) and demand ice cream. When I tell you I'm sorry, I'm closed, and I cannot stay open late because I'm driving to Pittsburgh (5 hours) for a funeral the next day- yell and scream at me, demand my manager's number, "her HOME number", and tell me you'll get me fired.
Then, harass and disrespect my manager at her home number (she was pissed at you and supported me), and the mall, who really doesn't care. Then, come in with your teens and ask for job applications. Fill them out and give them back to me. (REALLY a bad idea. Yes, I told my boss they were from you. Yes, she told me to throw them out.)
Good idea: Yes, as most ice cream places do, we give free samples. Please wait in line patiently to get a sample. Try one, and either thank me nicely and decline to buy anything, or buy some ice cream. If you're interested in getting some, I'll give you a couple samples to help you choose.
Bad idea: Cut the line and yell to get my attention for a free sample. Demand one. Demand five. Demand a sample for your mom, your sister, and your goat. Come back to get another sample every 15 minutes. Take a sample, then berate me for the cost of buying ice cream. Ask for a sample while telling me "I don't want to buy this crap I just want to try it" (Don't SAY that, it's rude).
Good idea: When you ask for a certain flavor of ice cream and your child doesn't like it, eat it yourself and buy another. If you're nice to me, I'll give you 20% off.
Bad idea: When your child doesn't like the ice cream, huff back to me and demand a new cup for free. I am NOT allowed to do this! You're using twice the amount of product, you have to pay for it.
Good idea: When you have babies, set your bag down on the counter. Pull out your money while holding baby.
Bad idea: Set your drooling baby in his stinking diaper right on top of the see-through ice cream case, leaving smears and drool all over.
Good idea: Put your trash in one of 3 trashcans within steps of the counter.
Bad idea: Leave your used spoons, empty cups, and general crap all over the counter and floor.
Good idea: Pay the price listed for the ice cream.
Bad idea: Verbally bash me and try to talk me into giving you free or discounted ice cream. Tell me how our ice cream isn't worth that. 35 comments | post comment
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:: posted by: customers_suck [myselftheliar]
:: subject: Coffee? B-E-E-R? :: mood: EVERYONE IS CRAZY
| I just had a woman refuse to buy her preteen daughter an etched pint glass (which just had a guitar on it) because it's "for beer." She would not listen to any protestation that involved the logic of "the glass doesn't know what you put in it, it's just a pint glass, you can fill it with anything" and even went so far as to say it was inappropriate that my store carry pint glasses and tumbler size glasses because it "encourages drinking" and children come into the store. I politely explained again that the glasses are for any liquid you wish to fill them with, and she not so politely told me that I was being rude.
Good thing she didn't notice the ash trays or, heaven forbid, the cooking aprons. YOU CAN BAKE NAUGHTY SHAPED COOKIES, DID YOU KNOW THIS!? THINK OF THE CHILDREN!!!!!!! THIS APRON ENCOURAGES FORNICATION.
She also proceeded to leave her empty coffee cup AND bag of half eaten donuts on a shelf near the our jewelery. I saw her carrying it around the store. Awesome! I love cleaning up other people's trash. While working the register. During the holidays. 47 comments | post comment
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:: posted by: customers_suck [torque_spackey]
| New-ish job as a barista in Barnes & Noble.
The cafe in B&N is NOT a freestanding Starbucks. We're still technically B&N, we just sell Starbucks coffee. We don't accept the Starbucks cards, we don't carry their gift cards, and we have a slightly more limited menu. I understand that it's confusing, and thankfully most customers can accept these facts, only occasionally with a certain degree of attitude. But this lady...
GCL=Gift Card Lady Me=Me! FP=Fellow Patron
10:15pm at B&N cafe (we close at 11pm) GCL: Hi, I need a $15 gift card. Me: Ok, just to let you know, we don't carry the Starbucks gift cards, we only carry Barnes & Noble gift cards. (Usually, this is the case when anyone asks us for gift cards. This phrase has replaced "yes" as my answer) GCL: ...but I need it tonight. Me: Well, if you need, there's a freestanding Starbucks in the shopping center across the street... FP: Actually, they closed at 9. GCL: But I really needed this tonight. You can't sell any Starbucks gift cards? Me: I'm really sorry, but unfortunately, we're still technically Barnes & Noble, we just sell Starbucks coffee. GCL: *turns to leave, then turns back* Well, you should work on that! *storms off*
Yes, ma'am, I'll get right on calling corporate about us being the wrong store. How dare we. Also, if you needed this gift card so urgently, how has it not been a priority for the rest of the day, when Starbucks opened at 6? *sigh* 23 comments | post comment
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:: posted by: customers_suck [ctk_hullo]
:: subject: WTF/Mild Suck | If you're going to call to ask about the price of an item, do know what the item is, pleeeeeeeeeeeeease
Caller: HEY YA'LL HADSRAFRAGHSGD POUND OF THAT CHEESE! Me: ...Excuse me? Could you repeat that? Caller: YEAH I wanted to know what the price of a pound of that cheese. Me: What cheese is it? Caller: That cheese! You had it sitting on top of your freezer, what's a pound of it?
It must'a taken five minutes to figure out what the hell he was going on about - he spoke really fast and over me whenever I tried to speak up. We have no freezer in our department, the guy couldn't even tell me what kind of cheese it was, took two tries to get the colour of it, which was orange. I suggested it might be a cheddar, then he started rambling on about Cheese Brand that isn't carried by our department. It went on and on 'cause he wouldn't answer my questions asking about what the cheese was like.
I didn't figure it out until he said it was spicy - then I remembered we had some samples of Chilli Gouda or some sort out earlier today. I told him of such and then he seemed convinced that Cheese Brand must have it and sell it cheap. It took a few tries to convince him it was not Cheese Brand and not cheddar. When I tried to go off to get the price for him, he went on about how much he loved it, and then started comparing the prices of our products to our competitor's! Everything they sell is cheaper, yadda yadda. The most I could get in was "Yeah-" and "Uh-", and the price of our BF ham.
He got to the topic of bologna and I again told him I was going to get the price of the Gouda. I left the phone on the counter, got a piece of the cheese off the shelf, did some math in my head (we sell by grams), and got back to him a minute or two later - and he was still talking on as if I hadn't gone away. I just interjected with the price which he thought was good, and I was -so- thankful he got to good-byes soon after that. I thought he'd keep talking long after my ear had fallen off. @_@
tl;dr: Caller calls asking for the price of a cheese he has totally no clue what is, talks over me, rambles on about how the competitor's prices are cheaper than ours, and doesn't take notice of that I've left to find the price of what he's asked for.
(edited to change a pronoun and general sentence failure) 9 comments | post comment
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:: posted by: customers_suck [silentsamael]
:: subject: SHOOT TO KILL! D: | Alright...soo. I work for an online gaming company (But not gambling) as email support. I just got this mail and am so baffled that I just had to share this with you guys. More of a WTF than a suck, I suppose... ( SHOOT TO KILL )Oh, OH, forgot to add that this came from like connerhomedecor@aol.com (Not the real address)not like...you know, a .gov of any kind XD 33 comments | post comment
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:: posted by: customers_suck [crssafox]
:: subject: Back into the World of Retail.... :: mood: amused
| I got out of retail a few years ago, when I was hired by a "finance company" (that turned out to pretty much be a cult... but that's another story) but left that job once my husband and I bought our house, and I started my own business. I still keep contact with my old bosses from the tourist shop in downtown St. Augustine, FL (as they've become good friends of mine) and they needed some help for the holiday season, so they called me to come watch the shop while they have family in town. It's a very small store, and really only needs one person to handle everything. This shop is located in a small hallway, which houses about 18 different stores, and this store is the first in the row. One of the things they got in recently are " Chuckle Buddies," these really creepy motion-activated toys that cackle. It's not a cute giggle, either... this is an all-out "I just escaped the asylum" sort of laughing. It's kind of freaky. These things also roll around via a motor on the tail (which is a bar that pushes the body of the animal). Naturally, we HAVE to have some of these guys on display so people can see what they do. The displays are in a pet bed with high walls, on top of a folding TV-tray, with the boxed ones stacked below the tray. We also keep these things turned OFF, because one can only take so much of the noise before they develop an eerie chuckle, too. Of course, customers are allowed to turn on these displays, laugh at them, and turn them off - these ones are meant to take abuse. And they do - to the point where, if the body of the animal can't roll over as it is meant to, the gears make a loud, nasty cranking noise. But hey. Two toys out of the whole bunch are fair game to sacrifice for the sake of Christmas sales, right? Today, I had a small group come in. Two women and a man; all seemed to be ~early-30's. The man was pushing a small pink umbrella stroller with a baby that seemed to be about 2 years old - that is to say, small enough to fit properly in the stroller (not too big for it like some of the kids I see). She was cute, all snuggled up in a blanket to combat the chilly weather we've been having, and very quiet, well behaved. They walked around a bit, one woman bought something, and they left. A short time later, I hear maniacal laughter coming from the hallway, along with a plasticky grinding noise. Hey, that sounds familiar.... I look up and see the girl in the stroller holding the dog in her lap. I don't know anyone else in the area that sells these things, and certainly no one in this mini-mall does. So I glance over, and sure enough, the dog is missing from the display. I run outside and tell the man pushing the stroller, "You guys didn't pay for that dog." He looks down at the girl, still bundled in her blanket (sitting patiently and quietly) and looks back at me and says, "Oh, sorry, I didn't notice. I never know what she's going to pick up next..." *blink* You're telling me that this girl, who made no grabby motions while in the store, never got out of her stroller, isn't tall enough to reach into the pet bed display even if she were standing, was the one to take the dog? What's more... you didn't notice your daughter holding a stuffed animal you don't own... never mind the villainous cackle coming from the stroller? Do you think I'll really believe that a child that small and that calm has accidentally pulled open the velcro on the belly and turned on the tiny switch on her own? That takes more motor skills than you might think... The guy didn't even take the dog and hand it back to me. He just looked at me. So I had to be the "bad lady" and take this stupid stuffed animal from the girl, who just looked up at me with liquid brown eyes because I was stealing the puppy she was holding. Way to throw the poor girl under the bus, dude. I can't wait until she's old enough to stand up for herself, and say "But dad, you gave that to me!" 41 comments | post comment
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:: posted by: customers_suck [kaz_lynx]
:: subject: Plaid shirts and short hair don't impede my hearing ability, kthnx | Car rental wench, at your service.
Quick suck/wtf that just occurred:
Wench: I be sittin' pretty at my counter, obsessively checking the highway conditions map to make sure I can actually drive home without killing myself tonight D:
Dude A & Dude B: wandering around the airport, checking rates and such at the other car rental booths
[Dude A & B walk past Wench's counter, ~ 15 feet away from her] Dude A: What about Wench's Cars? The sign says they have cars. Wench: [she smiles winningly in the hopes of getting walk-up commission] Dude B: Nah, she looks like a dyke. [They exit, pursued by a bear]
...
...
...SO???!! >:C 60 comments | post comment
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:: posted by: customers_suck [wednes]
:: subject: *coughs* Can You Here Me Now? :: mood: sick
| I have been losing my voice for over a week now, and today it's damn near gone. Still, I had to come to work because I'm in sales (in a telephone Contact Center). I feel like ass, but I showed up to work, earning huge brownie points from my bosses. Yay! Everyone has been really cool with me, realizing that I'm sick and deserve a break. And then, this happened: Me: Thank you for calling *place*, this is wednes speaking. How may I help you? They: I can't hear you! Speak up! Me: I'm sorry, I don't have much of a voice today. *strains voice* Is that better? They: You sound sick. You're not going to make me sick are you?" Me: *blink blink* I'm sorry? They: Christmas is coming up, I don't want to get sick. Me: *types in phone number to find account* No sir, I'm in Michigan and you're in Canada. It's unlikely that talking to me is going to make you sick. They: You should be at home. I don't want to get sick. *hangs up* In all fairness, perhaps I should be at home. But part of me wants to make the drive to Alberta, just to infect this guy. 34 comments | post comment
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